Saving Companies 25-55%
on Customer Experience
Costs
We create a savings calculator, so that you can see your savings by partnering with Omni,
the most flexible provider of outsourced customer service.
the most flexible provider of outsourced customer service.
Omni ROI Calculator
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Enhancing Customer Satisfaction with
Omni Solutions
Revolutionizing the landscape of workforce optimization, Omni Communications stands apart with its pioneering strategy of segmenting worker time into agile 30-minute increments, halving the industry standard of 60 minutes. This innovative approach not only redefines flexibility within contact centers but also reaps unparalleled cost efficiencies. In an industry where workforce management reigns as the predominant cost driver, Omni’s groundbreaking model sets a new standard for strategic resource allocation and operational excellence.
Typical Areas of Savings with Omni
Omni eliminates many costs for the customer by including all in-house expenses in a single Omni price.
Overtime
Quality Assurance Team
Coaches / Team Leaders
IT Support Personnel
Recruiting Personnel and Costs (Adverstising)
Classroom Personnel and Costs
Physical Location Costs
Annual Attrition Training
Equipment Costs
Equipment Logistics and Shipping
Background Checks
Employee Supplies and Other Expenses
Optimizing Labor Costs:
Streamlining Operations with Omni
Labor is often the highest expense for contact centers due to training, management support, and other indirect costs associated with a labor-intensive environment. Omni simplifies these expenses by consolidating all internal costs into a single, straightforward price. This model ensures that customers receive a consistent 40-hour-per-week, 52-weeks-per-year full-time equivalent (FTE) service, allowing them to maximize their investment and significantly reduce the costs of managing customer service.
Omni pricing also encompasses physical assets like real estate and utilities, which are typically substantial fixed costs that remain unchanged regardless of a company’s revenue. By including these expenses in its pricing model, Omni offers its customers substantial savings and a more streamlined approach to managing their customer service operations.
Unveiling Hidden Expenses: Understanding the True Cost of
Agent Attrition
In addition to the visible expenses, businesses grapple with the often-overlooked costs associated with agent attrition, particularly prevalent in the customer service sector, where turnover rates rank among the highest across industries. These costs, both direct and indirect, can accumulate to staggering sums, impacting the bottom line significantly.
While the backend of Omni’s ROI calculator factors in various elements, the frontend focuses on three pivotal components: (i) agent remuneration, (ii) FTE count, and (iii) average certification hours per agent. With these foundational assumptions in place, companies gain rapid insights into the substantial savings facilitated by Omni’s operational efficiency. For instance, considering an agent wage of $18.50 per hour, a workforce comprising 100 FTEs, and an average of 40 training hours per agent, partnering with Omni reveals a remarkable ROI of 37%!
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