HOW WE CAN HELP?Call Center Services
NOT YOUR AVERAGE CALL CENTER!The Omni Call Center Experience
Sure, you could say Omni is technically a call center, but our clients and we agree it is a complete EXPERIENCE! Let our onshore positive staff make a difference in your business today! We strive to be a true ambassador for our client’s business and vested in their growth and customer satisfaction.
Discover the “Omni” difference with your business today!
Contact Center
As a boutique contact center, we pride ourselves on being your dedicated partner, fully immersing ourselves in your company and local context to enhance customer satisfaction, boost sales conversions, and elevate your brand reputation. Entrusting Omni Communications Agency with your calls, texts, emails, and web chats will drive productivity, profitability, and customer loyalty.
With a passionate team and demonstrated technical prowess, Omni Communications Agency is committed to optimizing your business processes. Let us alleviate the burden of call management, allowing you to focus on strategic initiatives and growth opportunities.
Inbound Sales
Our team at Omni Communications Agency have a passion for working with you to help grow your business and increasing your sales.
By partnering with us you gain the time and flexibility to focus on the big picture of your business while assured that you are not missing out on revenue generating opportunities by having us handle your calls, emails, texts and web chats.
Business Process Outsourcing
Deciding to outsource your business processes with Omni Communications Agency, we become your partner in helping you manage your company processes like data processing, shipping, returns & refunds, customer care, employee communications, and so much more. And, in turn, increasing the productivity of your business without additional staff on your payroll.
Customer Service
We understand the demands of your customers. That’s why we are dedicated to providing them with excellent customer service. You will be confident knowing the right support for your customer is being delivered by our trained professionals. We follow your policies and procedures to ensure a consistent customer experiences regardless of the method of contact.
Answering the phone with those repeatitive questions that often take you off task or interuppting your face-to-face time with a current customer, resulting in possible lost revenue.
Calendar Management
Managing your calendar effectively is crucial for business success. Our calendar management services ensure that your schedule is organized and up-to-date. We can schedule appointments, manage meeting invites within your software, and coordinate with your team to ensure smooth operations, and provide the FREEDOM you crave!
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