OUTBOUND SALES
CONTACT CENTER
As a boutique contact center, we pride ourselves on being your dedicated partner, fully immersing ourselves in your company and local context to enhance customer satisfaction, boost sales conversions, and elevate your brand reputation. Entrusting Omni Communications Agency with your calls, texts, emails, and web chats will drive productivity, profitability, and customer loyalty.
With a passionate team and demonstrated technical prowess, Omni Communications Agency is committed to optimizing your business processes. Let us alleviate the burden of call management, allowing you to focus on strategic initiatives and growth opportunities.
CUSTOMER SERVICE
We understand the demands of your customers. That's why we are dedicated to providing them with excellent customer service. You will be confident knowing the right support for your customer is being delivered by our trained professionals. We follow your policies and procedures to ensure a consistent customer experiences regardless on the method of contact.
Answering the phone with those repeatitive questions that often take you off task or interuppting your face-to-face time with a current customer, resulting in possible lost revenue.
CUSTOMER SERVICE
TOURISM AND ACTIVITIES
TOURISM AND ACTIVITIES
Our team is here to help you manage your tourism and activities company to become more profitable and productive. By using your own booking platform to manage reservations, reschedules, or cancellations, you can see changes in real-time and keep control of your money. In addition to handling all guest inquiries - even down to the weather forecast if asked!
Our detailed onboarding form allows us to build out step-by-step directions on your business operations to empower our non-commissioned based team of agents to advocate for your business.
INBOUND SALES
Our team at Omni Communications Agency have a passion for working with you to help grow your business and increasing your sales.
By partnering with us you gain the time and flexibility to focus on the big picture of your business while assured that you are not missing out on revenue generating opportunities by having us handle your calls, emails, texts and web chats.
INBOUND SALES
OUTBOUND SALES
Business Process Outsourcing
Deciding to outsource your business processes with Omni Communications Agency, we become your partner in helping you manage your company processes like data processing, shipping, returns & refunds, customer care, employee communications, and so much more. And, in turn, increasing the productivity of your business without additional staff on your payroll.