Omni Communications Agency
Omni Communications Agency
 We Are

OMNI COMMUNICATIONS AGENCY

Our company provides 11 hours of service 7 days a week to alleviate you from your busy day of answering customer phone calls, emails, and text/chat messages so that you may concentrate on the items that matter more to you. Whether that's growing your business and concentrating on business development or spending more time with your family during these crazy times of COVID sanctions!

Our leadership team and contact center agents all come from a background in the hospitality management field specializing in the tourism and attractions sector. We also all have sales management backgrounds to deliver the absolute best customer experience your customers will receive next to the owner of the company answering the customers directly.

As an entrepreneur, your time is often the most valuable commodity that you have. Our software and support system is built to deliver on your expectations while allowing a solid return on your investment.


Our software system we have in place complients your unique business processes while we use your booking software to help manage your sales. We've taken our time and managed to scale this down to an affordable option for every business owner. At the end of the day, the numbers just make sense. If you receive x amount of calls and x number of those calls turn into revenue for you then we're going to not only deliver on your typical results and expectations but also exceed them by adding a few other features and sales techniques that our current clientele will already say is 'WELL WORTH MY INVESTMENT AND IS A POSITIVE RETURN EVERY MONTH!'.

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Operations

OUR PROCESS

It all starts with our discovery call with you and your partners to learn more about your business, services, or activities, your booking software, your policies, and procedures. Once we have a clear understanding of your business, we come back with our service proposal, a recap of our duties while handling your customers as if we were there in your office and our implementation plan. We have this in place to deliver the best possible experience for you and your customers daily. We take each client's business as if we are an owner and go above and beyond to help your business grow while giving you freedom from the phones!

Omni Communications Agency
Omni Communications Agency

Once we have your launch date scheduled and receive your completed Onboarding Survey, our team will be busy building our internal database tailored to your business policies and procedures. We are assigning you a dedicated phone number for forwarding calls. We ask that you forward your calls to our assigned number to keep you in control of your phone number. Our number automatically allows your customers also to text us directly.


Before your full launch date, we start with a few test days so we can discover anything that we may have missed in our original discovery call and confirm that we are following all of your protocols for any type of call that comes our way. Your customers won’t even realize they are not talking to you or your direct staff!


Get in touch with us today to see how we can help you cut expenses, grow your business and take control of how you spend your time! 


OMNI COMMUNICATIONS AGENCY

BUSINESS HOURS

LOCATION