Not your average call center!
THE OMNI CALL CENTER EXPERIENCE
Sure, you could say Omni is technically a call center, but our clients and we agree it is a complete EXPERIENCE! Our staff is meticulously hand-picked by Leadership for their personalities, positive attitudes, and, most of all, the willingness to go above and beyond for each caller. They must be able to retain detailed information and be able to "think on their feet" for each client to be a true ambassador for our client’s business and vested in their growth and customer satisfaction.
Not only are our staff here to answer each call that comes in, but we also return voicemails and missed after-hours calls by phone and text messages to make sure to be in touch with as many of our client's customers as possible.
Some clients also elect to have us manage their general emails to save them additional time and provide a comprehensive customer service approach.
Contact us today to see how you and your business can benefit from The Omni Experience!